If you are not satisfied with an item you purchased, please call us within 15 days of your purchase to arrange for an exchange, credit or refund.

Durable Medical Supply, Inc. Policy is as follows:

  • No unauthorized returns will be accepted. A return authorization number can be obtained from Durable Medical Supply, Inc. by calling 866-598-6230.    
  • No returns will be accepted after 15 days from the original date of purchase unless the original manufacturer's warranty provides for a longer period of time.
  • All returns and exchanges must be received in new and resalable condition. There will be no exceptions.    
  • Sorry, but for health reasons Durable Medical Supply, Inc. is unable to accept returns or exchanges of some products.    
  • Credits for returns are issued only to original purchaser.    
  • All returns are subject to a returned item charge, not to exceed 25% of original purchase amount.    

To make a return or exchange:

  • Call Durable Medical Supply, Inc. at 866-598-6230 for a return authorization number. Write this number on the outside of your return shipment. Then send or bring the package to Durable Medical Supply, 720 Glynn Street North Unit #D-1 Fayetteville Georgia 30214 (South Metro Atlanta)
  • Durable Medical Supply, Inc. will credit your account for returned merchandise as soon as it is received and processed. In the meantime, an order for replacement may be entered.
  • Credit is based on the original invoice price and excludes freight charges.